How’s the old customer service these days? Depending on which company or employee you ask, the answer is sure to be different. We all think that good customer service is vital, but we have differing opinions when it comes to what actually constitutes this. Everybody wants to be the recipient of polite and timely service. It can often be a thankless task no matter how hard you try. However, when you deal with the public for a living and depend on their tips for your rent, you don’t have to ask the silly question; why is customer service important? Believe me, you already know.

My first job was at a Chinese restaurant. The owner was my best friend’s father. When I started he asked me ‘why is customer service important? Because of his thick Chinese accent I got confused and though he said something completely different. Thankfully before I had time to answer he had become too busy. My friend told me what he had actually said and I thought it a silly question. I soon realised why good customer service was vital to success. It only took a few late deliveries to school me. When the hungry patrons got angry, I got no tip.

All of the jobs that I had after that focused on customer service, like being a barman. You will not see a whole lot of tips coming your way of your customers are unhappy. The tips that you get make up your wage in these low-paid jobs. It makes up your pay check.

Big businesses need to take the importance of customer service in to consideration as well. Business speakers can help your staff to understand how their customer service affects the profits and sales of your company. Business speakers understand the importance of good customer service as they base their own company’s success on their ability to give good service. They will also be quick to tell you that good customer service is paramount to increased sales. So you ask why is customer service important? It simply results in happy people and capital earned.